Refund & Cancellation Policy

Last updated: [DATE]

This policy explains how cancellations and refunds are handled for bookings made on spotontrip.com.

1. Flights, trains, and buses

Cancellation charges and refund eligibility follow the respective airline's, railway's, or bus operator's own policy at the time of booking. Where a provider issues a refund, we will process it back to your original payment method within [X] business days of receiving it.

2. Hotels

Refund eligibility depends on the specific property's cancellation policy shown at the time of booking (e.g. free cancellation window, non-refundable rate).

3. Events

Event tickets are generally non-refundable once booked, except where an event is cancelled or rescheduled by the organiser, in which case our standard refund process applies.

4. How to request a cancellation

Contact us at [support email] or [support phone] with your booking reference (PNR/order ID). We will confirm the applicable cancellation charge, if any, before processing.

5. Refund timelines

Once a refund is approved, it is initiated via Razorpay to your original payment method. Depending on your bank, it may take 5–10 business days to reflect.

6. Failed or duplicate payments

If you were charged but did not receive a booking confirmation, contact us with your payment ID and we will investigate and refund any duplicate or failed transaction.

This is a starting template — fill in your actual processing timelines and contact details, and confirm the specific cancellation terms of each provider you integrate with.